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Merchandise in original condition may be returned for refund, exchange or store credit within 30 days of purchase with original receipt. Online orders must be returned within 15 days or receipt of item. Discounted items may be exchanged only with a manager’s approval. “As is” items cannot be returned. Special orders are not returnable. Store credits must be used within one year of issue.
Articles put on layaway will be held for a period of 180 days from the date on the receipt. If payments are not made in a timely manner, and no satisfactory arrangements have been otherwise agreed to, the articles will be returned to stock. The original deposit and subsequent payments received will applied to a store credit, minus a $100.00 restocking fee for each item. Store credits must be used within one year of issue.
There is a $100.00 non-refundable design fee. If the customer decides not to have the piece made the customer forfeits the fee. The design fee is only usable for 6 months from date of initial payment.
Sami Fine Jewelry guarantees everything we make, repair (in the area we work) or sell for 1 year from the date of delivery/purchase. We can only guarantee items that we actually repair, not the ones we visually inspect. We do not assume responsibility of the loss of single diamond or expensive gemstone above .50 CTs. (Please see our extended guarantee and policies brochure for specific guarantees for settings on Emerald, Oval, Marquise, Pear, Heart, and Trillion-shaped stones.)
We are not responsible for damage attributable to any unstable enhancement process, or for pressure or heat-sensitive stones or stones with fractures, as this is an inherent risk in handling and selling them. (You can request a copy of Sami Fine Jewelry full guarantee and jewelry cleaning instructions either in the store or email email@example.com.)
Sami Fine Jewelry IS NOT responsible for any repair or service job left at Sami Fine Jewelry longer than 30 days. It is the CUSTOMER’S responsibility to pay in full and pick up their jewelry, watches, etc. within 30 days of completion.
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16704 Ave of the FountainsSuite 100Fountain Hills, AZ 85268