Warranty
Sami Fine Jewelry offers unlimited FREE jewelry cleaning and 10 point inspections on any item purchased online or in our store. You can either make an appointment to come in for your jewelry checkup, or at your expense ship the piece directly to our store. As long as you take care of your jewelry purchase and let us examine it every six months, we will honor our one-year guarantee.
Because of the confidence we have in our jewelry, we stand behind everything we sell, create, or repair with a 1-year guarantee. Sami Fine Jewelry’s warranty includes stone loss, prong/channel repair, rhodium plating (x1 time), soldering, restoration, etc .
Sami Fine Jewelry will not warranty out of the ordinary trauma to your jewelry, loss, or damage of single diamonds/gemstones over 1/2ct in size or any piece that has been serviced or repaired by a jeweler other than us.
Sami Fine Jewelry will stand behind all pieces sold or made in our store. We will also honor repair warranty work as long as ALL the repair work that was suggested was done and completed by Sami’s jeweler (within one year of repair).
We have the right to refuse warranty work for any reason. We can only guarantee items that we actually repair, NOT ones that we visually inspect.
RING SIZE GUARANTEE
We can only guarantee ring sizing for 30 days from the date of delivery. Additionally, we can only guarantee ring sizing if a Sami team member sized the customer’s actual finger. If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at NO charge within 30 days from the date of delivery.
NOT GUARANTEED
We cannot guarantee glued in pearls, anything epoxied, enameling, lead solders, gold plating, rhodium plating, loss of any prong set stone that has 3 or less prongs, and the loss of any precious stone or diamond over .50 carats. We recommend private insurance for any piece over $1000 in value. We can also not guarantee stones that have been damaged (broken, scratched, chipped) because of excessive daily wear. Metal and stones other than diamonds are not indestructible and must be worn accordingly. Please visit our website to learn more about recommended care and cleaning for your jewelry.
Lab grown, laser drilled and fracture filled diamonds/gemstones are the responsibility of the customer to disclose to our jewelers. Our jewelers take these stones in for repair, cleaning, at the customer’s risk. Lab grown, color and clarity enhanced gemstones are also at the customer’s risk and must be disclosed to our jewelers before any work is performed.
DEPOSIT ON CUSTOM DESIGN JEWELRY
There will be a $500 upfront nonrefundable design fee for any sketch or CAD rendering we create. The fee is 100% creditable towards the custom piece of jewelry. You have 6 months to decide if you want to proceed with the design. After 6 months you forfeit your deposit. Custom design quotes are only valid for 14 days.
LAYAWAY POLICY/AGREEMENT
Articles placed on layaway will be held for a period of 90 days from the date of the latest payment on receipt. After 90 days your piece is subject to 10% interest. We also require that payments are made at least once a month. If you are unable to pay your layaway on time and no satisfactory arrangements have been otherwise agreed to, the item(s) will be returned to stock and all payments will be forfeited.
Because of the confidence we have in our jewelry, we stand behind everything we sell, create, or repair with a 1-year guarantee. Sami Fine Jewelry’s warranty includes stone loss, prong/channel repair, rhodium plating (x1 time), soldering, restoration, etc .
Sami Fine Jewelry will not warranty out of the ordinary trauma to your jewelry, loss, or damage of single diamonds/gemstones over 1/2ct in size or any piece that has been serviced or repaired by a jeweler other than us.
Sami Fine Jewelry will stand behind all pieces sold or made in our store. We will also honor repair warranty work as long as ALL the repair work that was suggested was done and completed by Sami’s jeweler (within one year of repair).
We have the right to refuse warranty work for any reason. We can only guarantee items that we actually repair, NOT ones that we visually inspect.
RING SIZE GUARANTEE
We can only guarantee ring sizing for 30 days from the date of delivery. Additionally, we can only guarantee ring sizing if a Sami team member sized the customer’s actual finger. If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at NO charge within 30 days from the date of delivery.
NOT GUARANTEED
We cannot guarantee glued in pearls, anything epoxied, enameling, lead solders, gold plating, rhodium plating, loss of any prong set stone that has 3 or less prongs, and the loss of any precious stone or diamond over .50 carats. We recommend private insurance for any piece over $1000 in value. We can also not guarantee stones that have been damaged (broken, scratched, chipped) because of excessive daily wear. Metal and stones other than diamonds are not indestructible and must be worn accordingly. Please visit our website to learn more about recommended care and cleaning for your jewelry.
Lab grown, laser drilled and fracture filled diamonds/gemstones are the responsibility of the customer to disclose to our jewelers. Our jewelers take these stones in for repair, cleaning, at the customer’s risk. Lab grown, color and clarity enhanced gemstones are also at the customer’s risk and must be disclosed to our jewelers before any work is performed.
DEPOSIT ON CUSTOM DESIGN JEWELRY
There will be a $500 upfront nonrefundable design fee for any sketch or CAD rendering we create. The fee is 100% creditable towards the custom piece of jewelry. You have 6 months to decide if you want to proceed with the design. After 6 months you forfeit your deposit. Custom design quotes are only valid for 14 days.
LAYAWAY POLICY/AGREEMENT
Articles placed on layaway will be held for a period of 90 days from the date of the latest payment on receipt. After 90 days your piece is subject to 10% interest. We also require that payments are made at least once a month. If you are unable to pay your layaway on time and no satisfactory arrangements have been otherwise agreed to, the item(s) will be returned to stock and all payments will be forfeited.
